Why we need this role

We’re searching for an experienced, customer facing engineer who’ll join us as our founding support engineer. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. As a result of our success, we now need someone to own all things technical and customer facing at Vital.

What you’ll be doing day to day

• Deep diving with our customers to resolve queries. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

• Ideating and building features that’ll help improve our support for customers

• Collaborating with our Head of Product, Boris to determine our product roadmap

• Working with other engineers to make continuous improvements as they come up, you’ll have full access to the stack in this role

• Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - you’ll be the go to person for technical support

• Building out a world class technical support function, that people tell their friends about 😉

Interested click me to apply