We’re a small but mighty team of 13, remote first and spread across US East Coast and Europe. We’re a bunch of AI, ML, startup scalers who’ve worked at companies like Apple, SpaceX, Ro, Lyft, Monzo & Babylon Health. What brings us together is knowing we can help make healthcare cheaper, personalised and proactive for all.

We’ve raised funding from world-class investors like Point Nine, 20VC, YC and 10+ renowned founders turned angels. Since then we’ve been heads down building and shipping products our customers love - now we’re ready to scale. We believe in staying lean and are looking for the best engineering minds in the world to make our mark in health.

• Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
• Test our API’s for yourself here.

Why we need this role

We’re searching for an experienced, customer facing engineer who’ll join us as our founding support engineer. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. As a result of our success, we now need someone to own all things technical and customer facing at Vital.

What you’ll be doing day to day

• Deep diving with our customers to resolve queries. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Ideating and building features that’ll help improve our support for customers
• Collaborating with our Head of Product, Boris to determine our product roadmap
• Working with other engineers to make continuous improvements as they come up, you’ll have full access to the stack in this role
• Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - you’ll be the go to person for technical support
• Building out a world class technical support function, that people tell their friends about 😉

Who you are

• You have 3+ years experience as an engineer using Python
• You get your energy from solving problems for people
• You have worked in a customer facing role before
• You thrive in early stage startup environments and love wearing different hats
• You are passionate about what we’re building
• You are comfortable working in a remote-first company

Not a showstopper but awesome if you have these

• You have experience with API based products
• You’ve worked in healthcare previously
• You know other coding languages
• You have experience with low code tools