The role can be remote.  As a member of Airtable’s Support team, this role has fixed shifts to meet the needs of our global customers.  There may be a requirement to work outside normal business hours (evenings/weekends/holidays). Travel options/opportunities.

What you’ll do

• Provide exceptional technical support for Airtable developers with APIs, scripts, SDKs, and technical integrations. 
• Provide exceptional technical support for all Airtable customers by troubleshooting, resolving, and performing root cause analysis. 
• Act as a liaison between our developer community and our engineering and product teams by filing clear and concise bug reports and surfacing feedback. 
• Help turn customer and product feedback into actionable product recommendations to inform future Product, Growth, Marketing, and Customer Support initiatives.
• Develop Airtable product expertise, learning to model any workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
• Develop knowledge articles related to common technical issues and identify areas for improvement in our self-serve documentation and tooling.
• Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.

• Help train and educate internal teams where there are knowledge gaps.

Who you are

• Proficient in at least one high-level programming language such as Javascript, Python, or Java.
• Ability to understand other high-level programming languages as needed.
• 2-6 experience in a customer-facing role dealing with technical issues.
• Advanced technical troubleshooting skills and experience with logging tools such as Opensearch. 
• Experience with web services (REST).
• Experience with IPAAS.
• You are detail-oriented and possess critical thinking and problem-solving capabilities.
• You are independent and can work in ambiguous situations.
• Strong communication skills to articulate l complex technical topics into something clear and succinct for the target audience.

Bonus points if

• You have experience in TypeScript, React, or Node.js.
• You have software development experience.
• You have experience setting up and using Airtable (personally or professionally).
• You created processes, tools, and communication channels enabling the Developer Community.
• You are familiar with SSO and user management systems (e.g. Okta).

Interested?? Click me to apply